Partnering with Wilo ensures you select high-quality product solutions while enjoying a complete, hassle-free service package. This includes on-site interventions and instant support via digital technology.
Wilo-Service Worldwide
Our customized service solutions encompass the entire life cycle of your product portfolio. With a presence in over 60 countries and more than 2,500 skilled Wilo service technicians globally, we collaborate with installers to provide operators of commercial properties, waterworks, municipal facilities, and industrial plants with expert support in commissioning, maintenance, and energy optimization.



THE WILO-SERVICE AS A SOLUTION PROVIDER
Wilo creates interconnected systems rooted in sustainable concepts and advanced technologies. With a pioneering spirit, we introduce innovative products and solutions that address the complex demands of future building technology. Our products are equipped with enhanced intelligence, enabling new functions within our service portfolio. As a leader in innovation, we set benchmarks and offer customized products and service solutions that ensure maximum reliability, flexibility, and energy efficiency. Wilo is adeptly aligned with the diverse needs of our customers, adopting a smart, efficient, and comprehensive approach.
THE RIGHT SOLUTION FOR ALL CUSTOMER NEEDS
Our individualized services offer significant value to customers. We work closely with you to create a service concept tailored to your specific needs. Partnering with Wilo ensures you not only select high-quality product solutions but also enjoy a comprehensive, hassle-free suite of thoughtfully designed services. We keep you updated on the latest technologies and trends, supporting you through every project phase—from design and configuration to commissioning and maintenance. To guarantee this, we have synchronized our service portfolio on a global scale.
Installation and commissioning
Maintenance and operation
On-site and in-house repairs
Spare parts
Optimisation and replacement
Digital services


Wilo-Service Packages
Individually combinable!
Wilo service packages provide you with exceptional flexibility, allowing you to customize individual services to suit your specific needs. This approach not only ensures financial security but also enhances operational reliability. Our knowledgeable service team offers professional guidance, delivering precisely the support you require for your product. We offer three predefined service package sizes to simplify the combination of individual services. If necessary, you can easily tailor these packages to your requirements and expand them with additional service modules.
The Wilo-Live Assistant
Fast, instant help via video chat.
We minimize downtime and guarantee the operational reliability of your pumps and systems! For any questions, errors, or breakdowns, you can count on swift assistance from a Wilo pump expert. To provide interactive support, we’ve implemented live video chat capabilities with our customers on-site, enabling us to address your issues promptly and efficiently.
WiloCare
Highest operational and cost security
With WiloCare, we consolidate all our maintenance services into a comprehensive package, enhanced by remote monitoring of your system. By utilizing data from your pump, we can promptly address error messages, troubleshoot issues, and optimize performance as needed. This ensures your system operates at peak efficiency—swiftly, reliably, and without hassle.